ANCHOR YOUTH SERVICES AUSTRALIA
Safety, Rights & Quality
Safety is a commitment. Rights are a foundation. Quality is an ongoing practice.
Do not use this website to report an emergency.
If someone is in immediate danger, call 000. For 24/7 domestic and family violence support, call 1800RESPECT.
Child Safety
The safety and wellbeing of children and young people is central to every program decision.
Participant Rights
Dignity, choice, consent and participation guide all support.
Cultural Safety
Respect for culture, identity and lived experience, including for Aboriginal and Torres Strait Islander peoples.
Privacy
Only necessary information is collected, and it is shared only with appropriate consent or legal authority.
Professional Boundaries
Clear role boundaries protect participants and maintain trust.
Complaints & Feedback
Anyone can raise a concern or give feedback without fear of negative consequences.
Incident Management
Incidents are identified, responded to, recorded, escalated and reviewed.
Continuous Improvement
Feedback, complaints and outcomes are used to improve programs.
Your voice matters
Use the contact form to request a conversation. Give only a general description — do not include names, health, child-protection, domestic-violence or incident details. A team member will contact you to discuss the matter safely.
If you believe a child is at risk of significant harm in NSW, contact the Child Protection Helpline on 132 111.